LOCKS AND KEYS
NEW LOCKS AND KEYS
You have the right to feel safe and secure in your new home. To ensure that previous tenants no longer have access to your rental unit, ask your landlord to provide you with a new set of keys. Your landlord cannot charge you a fee for re-keying the locks at the start of your tenancy. See section 25 of the Residential Tenancy Act for more information.
See TRAC’s template letter, Request for Locks to be Re-Keyed at Start of Tenancy.
Your landlord may charge you refundable or non-refundable fees for additional or replacement keys. See TRAC’s webpage, Fees, for more information.
There are strict rules that your landlord must follow when they want to enter your rental unit. See TRAC’s webpage, Quiet Enjoyment, for more information.
When you move out of your rental unit, you are required to return your keys, including any copies, to your landlord.
An illegal lockout could mean that you are without access to money, medication, work tools, and personal identification. If your landlord locks you out of your rental unit, contact TRAC, the RTB, a legal advocate, or a lawyer immediately. If your landlord continues to deny you access to your home, you will have to apply for dispute resolution to ask for an Order of Possession and monetary compensation. The Residential Tenancy Branch considers illegal lockouts a top priority when scheduling hearings.
Even if your landlord has obtained a RTB Order of Possession, they are still not allowed to change your locks or physically remove you and your possessions. See TRAC’s webapge, Enforcing an Eviction, for more information.