TRAC provides free representation to tenants at dispute resolution hearings in limited situations.
Please read our eligibility criteria below. If you think you are experiencing one of the issues listed, you can call our Tenant Infoline at 604-255-0546 or 1-800-665-1185 to speak with our intake staff. Please inform the staff member that you would like to receive representation from TRAC.
Our intake staff will ask you about the tenancy issue you are facing and determine whether or not we can assist you. We may refer you to our legal advocate, or inform you that we are unable to take on your case. Whenever we are unable to provide representation, we will do our best to give information over the phone and refer you to other appropriate resources.
There is no income cut off, however TRAC may give priority to tenants who cannot afford legal advice or representation from a lawyer. Please be prepared to tell our intake staff about your income to help us determine if we can represent you.
Types of cases
TRAC may be able to represent you if any of the following apply to your situation:
- Many tenants in your building are being affected by the same issue, and would like to file for dispute resolution jointly. For example:
- Similar eviction notices given to many tenants
- Major repair issues affecting many tenants
- Landlord’s application for additional rent increases affecting many tenants
- You are experiencing an issue that TRAC considers serious, common or systemic. For example:
- Illegal lock outs
- Serious repair or health/safety issues
- Landlord non-compliance with an order from the RTB, or a local government or health authority
- Eviction notices for landlord’s use of property given in bad faith
- Rent increase at the end of a fixed-term tenancy
TRAC reserves the right to use its discretion on a case-by-case basis, and has the final say regarding which tenants receive assistance. There may be times when TRAC is unable to represent a tenant who falls under the criteria above due to time constraints or other factors.
You may qualify for the help of a legal advocate at another organization. Most legal advocates only represent low-income tenants, and each organization has its own eligibility criteria. You can search for an advocate near you using PovNet’s Find an Advocate Map.
If you do not qualify for the help of an advocate, you may want to seek the help of a lawyer. The Lawyer Referral Service can connect you with a lawyer for a 30 minute phone consultation for $25.
You can always call our Tenant Infoline to ask questions about the dispute resolution process and how to prepare for you hearing. Please also read through our website pages on dispute resolution, as well as the Residential Tenancy Branch’s website (www.gov.bc.ca/landlordtenant).