The Residential Tenancy Branch (RTB) is the government department that deals with tenancy law in BC. See our Residential Tenancy Branch page for more information.
If there is no Residential Tenancy Branch office where you live, you can contact Service BC.
Ready to Rent offers educational courses for tenants in Victoria and the Lower Mainland.
If you have lost your dispute resolution hearing and your housing is in danger, CLAS may be able to assist you with a Judicial Review.
BC Housing develops, manages, and administers a wide range of subsidized housing and rental assistance options across BC. See their website for information on various housing options and how to apply.
PovNet provides online tools that facilitate communication, community and access to information around poverty-related issues in British Columbia and Canada. PovNet works to collect relevant news and resources of use to advocates, community workers, marginalized communities and the general public. Their site also features a very useful “Find an Advocate” map.
Clicklaw is a website aimed at enhancing access to justice in British Columbia. It features legal information and education, but it is not a site of laws. Instead, Clicklaw features legal information and education designed for the public from over 25 contributor organizations, as well as selected others.
The Office of the Information and Privacy Commissioner (OIPC) provides independent oversight and enforcement of B.C.’s access and privacy laws, including The Personal Information Protection Act (“PIPA”), which applies to over 300,000 private sector “organizations” including businesses, charities, associations, trade unions and trusts.
The OIPC has produced the popular guidance document “Privacy guidelines for landlords and tenants: Frequently asked questions”
The BC Human Rights Tribunal is an independent, quasi-judicial body created by the B.C. Human Rights Code. The Tribunal is responsible for accepting, screening, mediating, and adjudicating human rights complaints. The Tribunal offers the parties to a complaint the opportunity to try to resolve the complaint through mediation. Respondents have an opportunity to respond to a complaint and to apply to dismiss a complaint without a hearing. If the parties do not resolve a complaint and the complaint is not dismissed, the Tribunal holds a hearing.
The BC Human Rights Clinic provides assistance and representation to people dealing with a provincial human rights complaint.
The Lawyer Referral Service (LRS) is funded by the Law Foundation of British Columbia and operated by the Canadian Bar Association British Columbia Branch (CBABC). The LRS program enables the public to access lawyers and provides the opportunity to have a consultation with a lawyer for up to 30 minutes for a fee of $25 plus tax.
Lawyers voluntarily join the service so not all lawyers in British Columbia are registered on the LRS program. After the consultation, the fees to be charged are strictly between the lawyer and the client. The lawyer is not obliged to accept the applicant’s case and the applicant is under no obligation to retain the lawyer.
The Justice Education Society helps improve access to BC’s justice system through legal education and information. Their website has many helpful resources, including information on Small Claims court.