THE DECISION AND ORDER
Any order from an arbitrator is legally binding. This means that both you and your landlord are required by law to comply with the order.
If the arbitrator decides against you, you will need to follow their orders. If it is relating to a notice to end tenancy you will need to move out by the specified date. If it is relating to a monetary claim, you will need to pay your landlord the amount of money ordered by the arbitrator. If the arbitrator decides in your favour, your landlord is required to comply with the order, and you have the right to take legal action to ensure that they do.
Arbitrator’s decisions do not set legal precedent. This means that the arbitrator who hears your case is not required to make the same decision as other arbitrators who have heard similar cases in the past. You may hear stories of other tenants who disputed an issue similar to yours, but received a different decision.
If the arbitrator has issued an Order of Possession for your landlord (meaning that you are required to move out), your landlord can enforce that order against you. They must, however, follow the proper legal process. See our page Enforcing an Eviction for more information.
If the arbitrator issues a monetary order for either party, it can be enforced through Small Claims Court.
See our page on Enforcing a Monetary Order for information on how to collect money that your landlord owes you if they refuse to pay.
See our page I Disagree with my Decision for more information.