Tenant Infoline


TRAC’s Tenant Infoline (604-255-0546 or 1-800-665-1185) provides tenants across BC with free legal information and referral services.

Hours of Operation:

  • Monday: 1-5pm
  • Tuesday: 1-5pm
  • Wednesday: 530-830pm
  • Thursday: 1-5pm
  • Friday: 1-5pm

When calling TRAC’s Tenant Infoline, please be prepared to answer some preliminary questions about your rental situation. Before providing legal information and referral services, it important that our staff and volunteers determine where you are calling from, what type of housing you live in, and whether you are covered by the Residential Tenancy Act. We ask that you please be patient while our staff and volunteers ask questions that will help provide the best possible assistance. If at any point during a call you begin to use inappropriate language, be generally disruptive, or otherwise act unreasonably, our staff and volunteers have been instructed to hang up and end the call.