* TRAC’s Tenant Infoline will be closed from December 25th to January 3rd *
TRAC’s Tenant Infoline provides tenants across BC with free legal information and referral services.
Call us at 604-255-0546 or 1-800-665-1185 during the following hours of operation:
- Monday: 1:00pm-5:00pm
- Tuesday: 1:00pm-5:00pm
- Wednesday: 5:30pm-8:30pm
- Thursday: 1:00pm-5:00pm
- Friday: 1:00pm-5:00pm
When calling TRAC’s Tenant Infoline, please be prepared to answer some preliminary questions about your rental situation. Before providing legal information and referral services, it important that our staff and volunteers determine where you are calling from, what type of housing you live in, and whether or not you are covered by the Residential Tenancy Act. We ask that you please be patient while our staff and volunteers ask questions that will help them fully understand your situation and provide the best possible assistance. If at any point during a call you begin to use inappropriate language, be generally disruptive, or otherwise act unreasonably, our staff and volunteers may hang up and end the call.