Job Opportunities

Housing Navigator

TRAC is located in a street-level office space where Housing Navigators provide drop-in services to the public. This program primarily aims to help tenants understand their legal rights and navigate the Residential Tenancy Branch (RTB) dispute resolution process.

This Housing Navigator position will require 28 hours of in-person work per week at our office (900 Howe Street in Vancouver).

Responsibilities 

Housing Navigators help tenants navigate their tenancy issues by:

• explaining legal rights and responsibilities under BC residential tenancy law.
• assisting with Residential Tenancy Branch dispute resolution applications.
• assisting with other relevant tenant applications (e.g. RAP, SAFER, BC Housing).
• empowering tenants to communicate effectively with their landlords.
• providing referrals to other TRAC programs and services.
• providing referrals to other community resources.
• coordinating and/or facilitating legal workshops in the TRAC Classroom.
• assisting with front desk duties, including:
  • asking visitors to fill out required forms
  • maintaining an organized queue of visitors
  • answering phone calls from the public
  • assisting with data entry for reporting purposes
  • distributing print publications to visitors

Housing Navigators also assist with tasks that support and promote the Housing Navigation Program, including:

• developing and maintaining a database of referrals
• supporting the development of tools that streamline drop-in work
• attending community events to distribute TRAC publications
• offering general administrative support

Skills and Knowledge Required

• Exceptional communication skills, including:
  • the ability to communicate with diverse visitors facing intersecting barriers
  • the ability to explain complex legal concepts in plain language
  • the ability to actively listen and respond with empathy
  • the ability to set compassionate boundaries with visitors
• Knowledge of BC residential tenancy law and RTB dispute resolution policies / procedures*
• Knowledge of community referral options in the Lower Mainland and across BC*
• Passion for social justice, tenants’ rights, and working from within an anti-oppressive framework
• Sound judgment about what relevant information and options should be given to visitors
• Training in relevant areas (e.g. non-violent crisis-intervention / de-escalation and trauma and violence-informed practice) is an asset*
• Experience providing similar in-person services to the public is an asset
• Ability to speak a second language is an asset
• Existing profile in the social justice legal community is an asset

*Training can be provided to the successful applicant

Compensation

• $31 per hour
• Extended Health and Dental Benefits after three months
• 4% RRSP Contribution after three months
• 3 weeks vacation in 1st year, 4 weeks in 2nd year, 5 weeks in 3rd year and beyond
• Paid days off between Christmas and New Year’s

Deadline and Instructions

• Monday, March 23, 2026
• Please submit a resume and cover letter to Nida Valiani, Housing Navigator Team Lead (nida@tenants.bc.ca)

We appreciate the time and energy put into applying for this position. With our current capacity, we will only be able to respond to applicants who have been selected for an interview.

TRAC supports employment equity. While not required, we encourage applicants from Indigenous, racialized, 2SLGBTQI+ and other traditionally underrepresented or marginalized groups to self-identify in their cover letter.

TRAC is located on unceded Coast Salish territory, including the lands belonging to the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish) & səlil̓wətaʔɬ (Tsleil-Waututh) Nations