Job Opportunities

Tenant Infoline Legal Advocate

This position will require 16 hours of remote work per week. The Tenant Infoline’s operating hours are:

• Monday: 1-5pm
• Tuesday: 1-5pm
• Wednesday: 430-730pm
• Thursday: 1-5pm
• Friday: 9am-1pm

If interested, the successful applicant may have limited access to a workstation at the TRAC office (900 Howe Street in Vancouver).

Responsibilities

The primary responsibility of this position is to provide legal information and referral services through TRAC’s Tenant Infoline phone service.

Skills and Knowledge Required

• Exceptional communication skills, including:
  • the ability to communicate with diverse callers facing intersecting barriers
  • the ability to explain complex legal concepts in plain language
  • the ability to actively listen and respond with empathy
  • the ability to set compassionate boundaries with callers
• Expert knowledge of BC residential tenancy law and Residential Tenancy Branch dispute resolution policies and procedures*
• Expert knowledge of housing-related referral options across BC*
• Passion for social justice, tenants’ rights, and working from within an anti-oppressive framework
• Ability to exercise sound judgment about what information and options should be given to callers
• Training in relevant areas (e.g. non-violent crisis-intervention / de-escalation and trauma and violence-informed practice) is an asset*
• Experience answering calls from the public is an asset
• Existing profile in the social justice legal community is an asset

*Additional training will be provided, but the ideal candidate will already possess some knowledge in these areas.

Compensation

• $29.50 per hour
• 3 weeks vacation in 1st year, 4 weeks in 2nd year, 5 weeks in 3rd year and beyond. Vacation time is prorated for part-time employees
• Paid days off between Christmas and New Year’s

Deadline

Friday, November 28, 2025

Please submit a resume and cover letter to:

Christina Elliot, Tenant Infoline Team Lead (christina@tenants.bc.ca)

TRAC supports employment equity. While not required, we encourage applicants from Indigenous, racialized, 2SLGBTQI+ and other traditionally underrepresented or marginalized groups to self-identify in their cover letter.

TRAC is located on unceded Coast Salish territory, including the lands belonging to the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish) & səlil̓wətaʔɬ (Tsleil-Waututh) Nations