Job Opportunities

Housing Navigator

TRAC recently moved into a new street-level office where we hope to provide drop-in services to the public. To achieve this goal, we are hiring 2-3 Housing Navigators. These positions will require 28-35 hours of work per week at the TRAC office (900 Howe Street in Vancouver).

Responsibilities

The primary responsibility for these positions will be helping tenants navigate their housing issues by:

• explaining legal rights and responsibilities under BC residential tenancy law
• assisting with Residential Tenancy Branch dispute resolution applications
• assisting with other relevant tenant applications (e.g. RAP, SAFER, BC Housing)
• empowering tenants to communicate effectively with their landlords, using TRAC’s Template Letters
• providing referrals to other TRAC programs and services
• providing referrals to other community resources
• delivering legal workshops in the TRAC Classroom

The Housing Navigator positions will also assist with front desk responsibilities, including:

• asking visitors to fill out required forms
• maintaining an organized queue of visitors
• liaising with other TRAC staff and building management
• answering phone calls from the public
• assisting with data entry for reporting purposes
• distributing print publications to visitors
• generally being the first point of contact for visitors
• offering administrative support for TRAC

One of the Housing Navigators will help develop a series of multilingual Fact Sheets – adapted from TRAC’s Tenant Survival Guide – that can be displayed at our new office and distributed at community events. The successful applicant will not only assist with the writing of the legal content, but also be asked to work with a graphic designer, printing company, and MOSAIC Translation Services to ensure that the project goals and deadlines are met.

Skills and Knowledge Required

• Expert knowledge of BC residential tenancy law and RTB dispute resolution policies and procedures*
• Expert knowledge of available referral options, such as other TRAC programs and community resources*
• Exceptional communication skills, including:
  • the ability to communicate with diverse visitors facing intersecting barriers
  • the ability to explain complex legal concepts clearly and concisely
  • the ability to actively listen and respond with empathy
  • the ability to write plain language legal content
• Passion for social justice, tenant rights, and working from within an anti-oppressive framework
• Training in relevant areas (e.g. non-violent crisis-intervention / de-escalation and trauma and violence-informed practice) is an asset*
• Experience providing similar in person services to the public is an asset
• Ability to speak a second language is an asset
• Existing profile in the social justice legal community is an asset

*Training can be provided to the successful applicant

Compensation

• $31 per hour
• Extended Health and Dental Benefits after three months
• 4% RRSP Contribution after three months
• 3 weeks vacation in 1st year, 4 weeks in 2nd year, 5 weeks in 3rd year and beyond
• Paid days off between Christmas and New Year’s

Deadline

Friday, November 22, 2024

Please submit a resume and cover letter to:

Andrew Sakamoto, Executive Director

andrew@tenants.bc.ca