Job Opportunities

Tenant Infoline Legal Advocate

This position will require 12-16 hours of remote work per week. If interested, the successful applicant may have limited access to a workstation at the TRAC office (900 Howe Street in Vancouver).

Responsibilities

The primary responsibility of this position is to provide legal information and referral services through TRAC’s Tenant Infoline phone service.

Skills and Knowledge Required

• Exceptional communication skills, including:
  • the ability to communicate with diverse callers facing intersecting barriers
  • the ability to explain complex legal concepts in plain language
  • the ability to actively listen and respond with empathy
  • the ability to set compassionate boundaries with callers
• Knowledge of BC residential tenancy law and Residential Tenancy Branch dispute resolution policies and procedures*
• Knowledge of community referral options across BC*
• Passion for social justice, tenant rights, and working from within an anti-oppressive framework
• Ability to exercise sound judgment about what relevant information and options should be given to callers
• Training in relevant areas (e.g. non-violent crisis-intervention / de-escalation and trauma and violence-informed practice) is an asset*
• Experience answering calls from the public is an asset
• Existing profile in the social justice legal community is an asset

*Training can be provided to the successful applicant

Compensation

• $29.50 per hour
• 3 weeks vacation in 1st year, 4 weeks in 2nd year, 5 weeks in 3rd year and beyond. Vacation time is prorated for part-time employees
• Paid days off between Christmas and New Year’s

Deadline

Monday, August 4, 2025

Please submit a resume and cover letter to:

Christina Elliot, Tenant Infoline Team Lead (christina@tenants.bc.ca)