RESIDENTIAL TENANCY BRANCH
The Residential Tenancy Branch (RTB), is the government department that deals with tenancy law in BC. This includes the Residential Tenancy Act (RTA) and Regulation, as well as the Manufactured Home Park Tenancy Act and Regulation.
See our page Am I Covered by the Law? to see if you are covered by the RTA.
Similar to TRAC’s Tenant Infoline, Residential Tenancy Branch (RTB) Information Officers provide legal information about residential tenancy law and dispute resolution over the phone. Information Officers are also able to call your landlord and explain the law to them, at your request. If your landlord is not following the law, this can be a good way to prevent problems from escalating.
Phone / Email
- Lower Mainland: 604-660-1020
- Elsewhere in BC: 1-800-665-8779
This is essentially BC’s Tenant-Landlord Court, except you don’t need a lawyer and most hearings are held over the phone. An arbitrator will listen to all parties involved and consider the evidence provided before making a legally-binding decision. For a detailed description, see our page on What is Dispute Resolution?
The RTB has the power to investigate and charge administrative penalties for repeated and serious contraventions of tenancy law. If someone reports that a landlord is repeatedly failing to comply with the Residential Tenancy Act or an RTB order, the RTB may investigate and issue a penalty of up to $5,000 per day.
The RTB’s website (www.gov.bc.ca/landlordtenant) contains links to the legislation, policy guidelines, and information about dispute resolution. You can also find common forms, such as their tenancy agreement, condition inspection report, and eviction notices.
The Residential Tenancy Branch has one main office in Burnaby. There are also two offices in Vancouver that offer limited services to individuals with low incomes.
- 400 – 5021 Kingsway
Burnaby, BC V5H 4A5
Office Hours: Monday to Friday 9:00 am – 4:00 pm
- 520 Richards Street
Vancouver, BC V6B 3A2
Office Hours: Monday to Friday, 9:00 am – 12:00 pm
- Four Directions
390 Main Street
Vancouver, BC V6A 2T1
Office Hours: Monday to Friday, 1:00 pm – 4:00 pm
Service BC locations
If there is not an RTB office near you, you can access their services through any Service BC office: www.servicebc.gov.bc.ca