RESIDENTIAL TENANCY BRANCH
The Residential Tenancy Branch is the department of the provincial government in charge of residential tenancy law. The most important service they provide is dispute resolution, which is essentially BC’s tenant-landlord “court”. With over 1.5 million tenants living in BC, there is never a shortage of residential tenancy law disputes. When tenants and landlords cannot resolve disputes on their own, they can apply for dispute resolution to have an “arbitrator” make a legally-binding decision on their behalf.
The Residential Tenancy Branch offers the following services and resources to tenants and landlords across BC:
- legal information in person, over the phone (1-800-665-8779), and by email;
- website and social media;
- online tools, such as a Solution Explorer and Calculators;
- online application process for dispute resolution;
- approved residential tenancy forms;
- Rules of Procedure for Dispute Resolution; and
- Policy Guidelines on key topics.
The Residential Tenancy Branch (RTB) has one head office in Burnaby, as well as two smaller offices in Vancouver that offer limited services to individuals with low incomes.
- 400 – 5021 Kingsway
Burnaby, BC V5H 4A5
Office Hours: Monday to Friday 9am – 4pm
Note: The Residential Tenancy Branch will be closed from 9 a.m. to 11 a.m. on the last Wednesday of each month (including phone and email service). The office will be open from 11 a.m. to 4 p.m. (including phone and email service).
- Four Directions
390 Main Street
Vancouver BC, V6A 2T1
Office Hours: Monday to Friday, 1pm – 4pm
If you do not live near a Residential Tenancy Branch (RTB) office, you can still access some RTB services at any Service BC Centre closer to your home. For example, although Service BC staff will not be able to answer your legal questions about the Residential Tenancy Act, they are able to accept applications for dispute resolution.