Alternatives to Dispute Resolution



Compliance and Enforcement Unit

The Residential Tenancy Branch has created a Compliance and Enforcement Unit (CEU) to intervene in situations involving serious and repeated non-compliance of the Residential Tenancy Act and/or Residential Tenancy Branch orders. The CEU has the power to conduct investigations, issue official warnings and, if necessary, administer fines of up to $5,000 per day. Almost all applications submitted to the RTB are adjudicated through the normal dispute resolution process, so you should only apply to the CEU when faced with extremely urgent situations involving egregious landlord behaviour.



Administrative Penalties

The Residential Tenancy Branch (RTB) has the power to order tenants and landlords to pay monetary penalties in situations where it can be shown on a balance of probabilities that someone has:

  • contravened a provision of the Residential Tenancy Act (RTA) or Residential Tenancy Regulation; or
  • failed to comply with a RTB decision or order.

See part 5.1 of the RTA and RTB Policy Guideline 41 for more information.

To review the list published administrative penalties, visit the RTB’s webpage, Enforcement and Compliance.